Once you’ve booked your boat, you’ll receive a confirmation email with the details of your date and time. This email will also include a waiver link and the pickup location. Please ensure that everyone in your group signs the online waiver before arriving for your tour, as boarding the boat without a signed waiver is not permitted.
To secure your private boat party rental, full payment is required at the time of booking.
All sales are final.
Cancellations made more than 21 days before the tour date will receive a 100% refund.
Cancellations within this window can either reschedule or receive a 100% valued gift card with no expiration date, which is transferable.
Cancellations made less than 7 days before the tour date are non-refundable.
Guests who do not show up without prior notice will not receive a refund. Guests arriving more than 30 minutes late from the trip starting time will be considered a 'no show'.
We do not cancel trips for rain only. Our licensed captains will make the call if it's deemed too dangerous to go out due to lightning, strong winds, etc. If a tour is cancelled BEFORE GOING OUT due to dangerous weather conditions, you will receive a 100% valued gift card with no expiration date, allowing you to reschedule BUT WE DO NOT ISSUE REFUNDS DUE TO BAD WEATHER. The lone exception is in the event that a trip does go out and is cancelled during the trip due to poor weather. This is the lone exception where pro-rated refunds will be given based on trip start time and when you arrive back at the dock. If you want peace of mind from a bad weather cancellation, it is advisable to purchase Peek Protect at checkout which gives you up to 24 hours before your trip to cancel and receive a refund.
Tours will be terminated if there is any illegal drug use or alcohol consumption by minors, with no refunds issued.
Please ensure you are aware of these policies to have a smooth and enjoyable experience on Percy Priest Lake.
